Ordering Custom CAD-CUT® Logos

Orders can be faxed, mailed or e-mailed
FAX: 800-511-9850
Please include exact dimensions of final design, faxing may cause distortion.

Mail to:
Wellington House Custom Department,
19520 NE San Rafael, Portland, OR 97230

We accept PC standard floppies & recorded CDs, please do not send files on ZIP disks. e-mail: art@wellingtonhouse.com

When submitting artwork by e-mail, please DO NOT use file compression utilities; WinZip (.zip) or Stuffit (.sit). File compression is unnecessary and may corrupt your files making them unreadable. Along with your electronic file please indicate dimensions for accuracy.

Include all pertinent information
Please include your customer account number, company name, phone number and contact name on all correspondences. A Wellington House service representative will contact you within 24 to 48 hours. We will also need to know: quantity, color(s), overall height & length of the design and the desired material(s). If sending disks or CDs containing multiple files, be sure to include the file name(s) for review.

Preparing Custom Artwork
1. Files can be accepted in the following formats:
• CorelDraw - We can accept files in versions 5-11.
• Adobe Illustrator - All versions with files saved in versions 5.0/5.5. Files can be saved with either .ai or .eps extension.
• Freehand - Please save files as Adobe Illustrator 5.x
• Bitmap - Files with extensions .jpg, .tif, .gif, and .bmp are acceptable. We can not accept .DAT files. Most bitmaps will be used as guides to redraw from. If sending Grayscale or B/W bitmaps, please indicate where each color goes. Some art may be best done as ink transfers in which case we will recommend an alternative to CAD-CUT®.

2. All fonts used in design must be converted to curves/paths.
To convert typefaces using CorelDraw: With your art ungrouped, select all the type, convert it to curves by selecting “Arrange/Convert to Curves.” Note that script type styles will need to be welded instead of converted to curves. To convert typefaces using Adobe Illustrator: With your art ungrouped, select all the type, convert it to outlines by selecting “Type/Create Outlines”.

3. Support your file with a printed copy of your artwork and indicate exact dimensions. We will check your artwork and dimensions against the transmitted file to ensure accuracy. Include a printout with any mailed disks or CDs.

4. Please check all files and disks for viruses, do not send corrupt files.

Please Note:
Sending electronic artwork to Wellington House via e-mail or regular mail may not waive the set-up fee. Artwork must be modified for cutting purposes. Set-up fee $25.00 minimum. However, detailed logos which require excessive weeding (over 1/2 hour) will be charged at $25.00 per 1/2 hour. Wellington House will provide a quote.

Reorders of custom product incur no art charge as long as they are exactly the same as the original order. Please provide the original invoice number and date. Art will be kept on file for 18 months from last order.

Custom orders are made especially for you, we cannot accept returns on custom products.

Purchasing professional and college custom cuts for the purpose of profiting from the identity of those designs requires a license.

Wellington House reserves the right to refuse to cut and/or design a customer’s order or parts of an order which are determined to be offensive or which may be alleged to be in violation of any legal statute.

 

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