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Ordering Custom Designs & Logos


Orders can be faxed, mailed or e-mailed
FAX:
800-511-9850. Please include exact dimensions of final design. Faxing distorts sizes.
Prior to mailing a garment, please call the Wellington House Custom Department for instructions.
Mail to: Wellington House Custom Department, 19520 NE San Rafael, Portland, OR 97230
USB drives are accepted but for large files we prefer you use our upload pages on Wellingtonhouse.com.
E-mail: art@wellingtonhouse.com 


Art Fee: Wellington House will provide you with a quote that includes a set-up fee estimate. Sending electronic artwork to Wellington House via e-mail or regular mail will not waive the set-up fee. Artwork must be modified for cutting purposes.

Set-up fee: Wellington House does not charge for minimal art changes. If extensive art changes are needed you will receive a quote. Art fees will be assessed at $20.00 per half hour. Once you agree to the quote, artwork set-up will begin and an electronic proof will be provided. Set-up fees will not be refunded if you cancel your order or after artwork set-up has begun.

Rush Fees: Each rush request is evaluated to determine if the complexity of the request, current stock of materials and our current production schedule can accommodate. If we can accommodate your request, rush order fees will apply. Minimum Rush Fees for HTV Vinyl’s will be $15.00 and for Digital Banners, Stickers or Full Color Prints $20.00 per order.

Reorders of Custom Productincur no art charges as long as they are exactly the same as the original order. Please provide the invoice number and date of original order. Art will be kept on file 18 months from last order.

 

Include all pertinent information 

Please include your customer account number, company name, phone number and contact name on all correspondence. A Wellington House Service Representative will contact you. We also need to know quantity, color(s), overall height and width of the design and the desired material(s). If sending disks or CDs containing multiple files, be sure to include the file name(s) for review.

Preparing Custom Artwork 

  1. CorelDRAW® - We can accept files in versions X5-2021
    Adobe® Illustrator® - All versions with files saved 5.0 through CS6. Files can be saved with either .ai or .eps extension.
    Embroidery Files - .exp or .dst include dimensions of logo.
  2. All fonts used in design must be converted to curves/paths.
    To convert typefaces using CorelDRAW®: With your art ungrouped, select all the type, convert it to curves by selecting “Arrange/ Convert to Curves.” Note that script type styles will need to be welded in addition to being converted to curves.
    To convert typefaces using Adobe® Illustrator®: With your art ungrouped, select all the type, convert it to outlines by selecting “Type/ Create Outlines.”

Please Note:
Custom orders are made especially for you. We cannot accept returns on custom product. Please review your paper proof thoroughly. Once your signature is received, indicating your proof is correct, the order will be non-refundable/non-returnable.

 

Purchasing professional and college custom designs for the purpose of profiting from the identity of those designs requires a license. The unauthorized use of registered trademarks and copyrighted logos or designs is illegal. When manufacturing product which incorporates these logos, we assume that you have obtained permission. We do, however, reserve the right to ask for written confirmation of this permission.

 

Wellington House accepts no liability for any unauthorized use of such material. Wellington House reserves the right to refuse to cut and/or design a customer’s order or parts of an order which are considered to be in poor taste or offensive or which may allegedly be in violation of any legal statute.